Shipping Policy
At MAVRIEN, we are committed to making the delivery experience as clear and reliable as possible.
This Shipping Policy explains how orders are processed, prepared, shipped, and delivered, as well as important information regarding delivery estimates, shipping addresses, carrier delays, multiple-package shipments, and other circumstances that may affect delivery.
This policy applies to eligible physical products purchased directly through the MAVRIEN online store.
1. Order Processing
After an order is successfully placed, it enters our processing and fulfillment workflow.
During this stage, we may:
- Confirm order information;
- Verify payment authorization;
- Conduct applicable security checks;
- Confirm product availability;
- Prepare merchandise for shipment;
- Package the order;
- Generate shipping documentation;
- Transfer the shipment to the appropriate carrier.
Processing time is separate from transportation time.
An order confirmation means that we have received your order. It does not necessarily mean that the package has already been transferred to the shipping carrier.
2. Processing Time
Processing times may vary depending on the products ordered, order volume, fulfillment requirements, weekends, holidays, payment verification, and other operational circumstances.
Any delivery estimate provided for your purchase should be understood together with the applicable order-processing period.
Orders requiring additional payment or security verification may take longer to enter fulfillment.
If a significant issue prevents us from processing your order normally, we may contact you using the information provided at checkout.
3. Shipping Availability
Shipping availability is determined based on the destination and the delivery options currently supported by MAVRIEN and our shipping partners.
Enter your shipping information during checkout to view the delivery options available for your order.
Certain products, destinations, or circumstances may be subject to shipping restrictions.
We reserve the right not to offer delivery to a destination that cannot reasonably be serviced by our available shipping network.
4. Shipping Costs
Any applicable shipping charge will be displayed during checkout before you complete your purchase.
The amount, if any, may depend on factors such as:
- Delivery destination;
- Available shipping method;
- Order characteristics;
- Active shipping promotions;
- Other conditions disclosed during checkout.
If MAVRIEN offers a free-shipping promotion, any applicable conditions will be displayed with the offer or during checkout.
Customers should review the complete order summary before submitting payment.
5. Delivery Estimates
When a delivery estimate is provided, it represents our reasonable expectation based on the information available at the time.
Unless expressly stated as guaranteed, estimated delivery dates and delivery windows are estimates rather than guaranteed appointments.
Actual transportation times may vary due to factors including:
- Carrier operations;
- Transportation network conditions;
- Weather;
- Seasonal shipping volume;
- Destination accessibility;
- Local delivery conditions;
- Customs or border processing where applicable;
- Incorrect or incomplete delivery information;
- Events outside our reasonable control.
We work to provide accurate shipping information, but we cannot guarantee that every carrier shipment will arrive on a specific estimated date.
6. Business Days
When a shipping or processing period is expressed in business days, weekends and applicable public or carrier holidays are generally not included unless expressly stated otherwise.
Orders submitted outside normal processing periods may begin processing on a subsequent business day.
Carrier schedules may differ by location.
7. Order Confirmation
After successfully placing an order, you should receive confirmation using the email address provided during checkout.
Please review your confirmation carefully.
It is particularly important to verify:
- Products ordered;
- Quantities;
- Customer name;
- Shipping address;
- Contact information.
If you identify an error, contact support@mavrien.com as soon as possible.
8. Shipping Confirmation
Once your order has progressed through fulfillment and shipment information becomes available, you may receive a shipping confirmation containing tracking details.
A shipping confirmation or tracking number may be generated before the carrier performs its first physical scan.
For this reason, tracking information may not show movement immediately after it is created.
9. Tracking Your Order
Where tracking is available, you can use the tracking information associated with your shipment to monitor its progress.
Carrier systems control the timing and frequency of tracking scans.
A period without a new scan does not necessarily mean that a package has stopped moving.
For detailed assistance understanding tracking statuses, please refer to our Order Tracking / Track Your Order page.
10. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Before completing checkout, carefully verify:
- Street address;
- Apartment, suite, or unit number;
- City;
- State or region;
- ZIP or postal code;
- Country;
- Recipient name;
- Other delivery information requested during checkout.
MAVRIEN is not responsible for errors created by inaccurate information supplied by the customer to the extent permitted by applicable law.
11. Address Changes
If you notice an error in your shipping address after placing an order, contact:
Please contact us as quickly as possible and include your order number and the corrected information.
We will make reasonable efforts to assist, but address changes cannot be guaranteed once fulfillment has begun.
After a package has been transferred to a carrier, MAVRIEN may not have the ability to redirect or modify the shipment.
12. Undeliverable Addresses
If a carrier cannot complete delivery because the address is incomplete, incorrect, inaccessible, or otherwise undeliverable, the package may:
- Be held temporarily;
- Be subject to another delivery attempt;
- Be redirected according to carrier procedures;
- Be returned to the sender.
Customers should monitor tracking information and promptly follow any instructions issued by the carrier.
If your shipment is being returned, contact support@mavrien.com so we can review the available information.
13. Multiple Packages
An order may occasionally be fulfilled in more than one package.
This may occur when products are processed separately or when different fulfillment locations are involved.
If your order is divided into multiple shipments:
- Packages may have different tracking numbers;
- Packages may travel through different carrier routes;
- Packages may arrive on different dates.
Receiving only part of an order does not automatically mean that another item is missing.
Review all shipment information associated with your order before reporting a missing product.
14. Shipping Carriers
MAVRIEN may use different carriers and logistics partners depending on the destination, product, fulfillment location, and available delivery services.
The carrier responsible for the final delivery may not always be the same logistics provider that handled an earlier stage of transportation.
In some cases, a shipment may be transferred between carriers during transit.
Tracking information may reflect these transfers as they occur.
15. Carrier Delays
After a package enters the carrier network, delivery may occasionally be affected by circumstances outside MAVRIEN's direct operational control.
Examples include:
- Severe weather;
- Transportation disruptions;
- Carrier staffing or operational issues;
- High seasonal volume;
- Local emergencies;
- Natural disasters;
- Network congestion;
- Regional service interruptions;
- Other unforeseen transportation events.
We can assist customers in reviewing available shipment information, but we cannot directly control a carrier's transportation network or guarantee the timing of individual carrier scans.
16. Peak Seasons and Holidays
Delivery networks may experience increased volume during major holidays, promotional periods, and other high-demand seasons.
During these periods, processing or carrier transit may take longer than usual.
We recommend considering potential carrier congestion when ordering items needed for a specific event or date.
Unless expressly stated otherwise, a delivery estimate should not be interpreted as a guarantee that an order will arrive before a holiday, trip, birthday, event, or other customer-specific deadline.
17. Delivery Attempts
Depending on the carrier, destination, and type of shipment, delivery may involve one or more delivery attempts.
If a carrier is unable to complete delivery, it may:
- Attempt delivery again;
- Leave delivery instructions;
- Hold the package at a designated location;
- Request additional information;
- Return the shipment.
Customers are responsible for reviewing carrier notifications and taking reasonable action when delivery instructions are provided.
18. Packages Marked as Delivered
If tracking indicates that your package was delivered but you cannot locate it, first check:
- Entrances and porches;
- Mailboxes or parcel lockers;
- Garages or other secure delivery locations;
- Building reception or management;
- Household members;
- Neighbors when appropriate;
- Any delivery notes shown by the carrier.
Carrier scans may occasionally appear shortly before the package is physically accessible at the delivery location.
If you still cannot locate the package after making reasonable checks, contact the carrier where appropriate and notify support@mavrien.com so we can review the shipment information available to us.
19. Lost Shipments
A temporary absence of tracking updates does not automatically establish that a package has been lost.
If tracking has remained inactive beyond a reasonable period or the carrier identifies a shipment as potentially lost, contact support@mavrien.com.
We may review the tracking history and, where appropriate, work with the relevant shipping or fulfillment provider to investigate the shipment.
Any available resolution will depend on the circumstances, carrier findings, order information, and applicable law.
20. Damaged Packages
If your package arrives visibly damaged, photograph the external packaging before discarding it whenever reasonably possible.
If the merchandise inside is also damaged, contact support@mavrien.com promptly and provide:
- Your order number;
- Photographs of the shipping package;
- Photographs of the affected merchandise;
- A description of the issue.
Retain the product and packaging while the issue is being reviewed.
Product-return and refund eligibility is addressed separately in our Return & Refund Policy.
21. Stolen Packages
If tracking confirms delivery but you believe the package was stolen after delivery, first verify the delivery location and check with household members, building management, or other relevant persons.
You may also contact the carrier to request any available delivery information.
Where appropriate, local authorities or other relevant services may need to be contacted regarding suspected theft.
MAVRIEN will reasonably assist by providing available order and shipment information but cannot guarantee reimbursement for theft occurring after valid delivery where responsibility does not legally remain with MAVRIEN.
22. International Shipments
Where international delivery is available, shipments may be processed through multiple transportation networks and may be subject to destination-country procedures.
International shipments can experience additional transit time due to:
- Customs processing;
- Border inspections;
- Local carrier transfers;
- Import procedures;
- Destination-country regulations;
- Local holidays or transportation conditions.
Tracking updates may also be less frequent during certain stages of international transportation.
23. Customs, Duties, and Import Charges
For international shipments, customs duties, import taxes, brokerage charges, or similar government-imposed fees may apply depending on the destination.
Whether these charges are included at checkout or collected separately depends on the shipping arrangement and destination.
Where charges are not expressly identified as prepaid or included by MAVRIEN, the customer may be responsible for amounts lawfully assessed by the destination country or applicable authority.
MAVRIEN does not control customs assessments imposed independently by government authorities.
24. Customs Delays
Customs authorities operate independently from MAVRIEN and shipping carriers.
A shipment may occasionally be held for inspection, documentation, assessment, or other customs procedures.
Such processing can affect the delivery estimate.
Where additional information or payment is lawfully required from the recipient, failure to respond may result in further delay or the package being returned.
25. Refused Shipments
Refusing delivery does not automatically constitute an approved return.
If you no longer wish to receive an order, we recommend contacting support@mavrien.com before refusing the package whenever possible.
A refused shipment may need to travel back through the carrier network before its status can be evaluated.
Refund eligibility for merchandise returned through refusal will be determined according to our Return & Refund Policy and applicable law.
26. Returned-to-Sender Shipments
Packages may be returned to sender for reasons including:
- Incorrect or incomplete addresses;
- Repeated unsuccessful delivery attempts;
- Failure to collect a held shipment;
- Refused delivery;
- Certain customs or carrier issues.
A returned-to-sender status does not automatically result in an immediate refund or automatic reshipment.
Once the shipment has been identified, our team will review the circumstances and advise you of available next steps.
27. Reshipment
If a shipment is returned because of an error attributable to MAVRIEN or a verified fulfillment issue, we will determine an appropriate resolution consistent with applicable law.
If the package was returned because of inaccurate customer-provided information or failure to complete required delivery actions, additional shipping costs may apply to a requested reshipment where legally permitted.
Any reshipment is subject to product availability and the circumstances of the original delivery.
28. Orders Needed by a Specific Date
If you are purchasing an item for a vacation, event, gift, celebration, or other time-sensitive purpose, please allow sufficient time for processing and transportation.
Unless MAVRIEN expressly offers and confirms a guaranteed delivery service, we cannot guarantee arrival by a customer-specific deadline.
Estimated delivery information should therefore be considered before placing a time-sensitive order.
29. Events Beyond Reasonable Control
Shipping or fulfillment may be affected by extraordinary events beyond our reasonable control.
These may include severe weather, natural disasters, government actions, transportation shutdowns, widespread service interruptions, labor disruptions, public emergencies, or similar events.
Where such circumstances occur, we will make reasonable efforts to continue fulfilling affected orders and communicate material issues when appropriate.
Nothing in this provision limits rights that cannot be excluded under applicable law.
30. Customer Responsibility
To help prevent avoidable delivery problems, customers should:
- Provide accurate shipping information;
- Review order confirmations;
- Monitor available tracking;
- Respond promptly to carrier requests;
- Provide a reasonably secure delivery location;
- Contact MAVRIEN promptly if a material problem is identified.
These steps help us and our shipping partners address issues more efficiently.
31. Changes to This Shipping Policy
MAVRIEN may update this Shipping Policy as our fulfillment network, shipping options, carrier relationships, destinations, or operational requirements change.
When changes are made, the "Last Updated" date at the top of this page may be revised.
Changes will not be applied in a manner that unlawfully removes rights already associated with a completed transaction.
32. Shipping Support
If you need assistance regarding the shipment of your MAVRIEN order, contact:
MAVRIEN Customer Support
Email: support@mavrien.com
When contacting us, please include your full name, order number, email address used at checkout, and tracking number if available.
This information allows our team to identify the shipment and review your request more efficiently.
