At MAVRIEN, we want you to feel confident about every purchase you make with us. We understand that an item may occasionally not fit as expected, may not be right for you, or may need to be returned for another reason.

This Return & Refund Policy explains the conditions, procedures, and responsibilities associated with returns and refunds for purchases made through MAVRIEN.

Please review this policy before submitting a return request.

1. Return Window

Eligible products may be returned within 30 days of confirmed delivery.

The return period begins on the date the shipping carrier records the order as delivered.

To be eligible, your return request must be submitted within this 30-day period.

Requests submitted after the applicable return window may not be eligible for a standard return unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, merchandise must generally be:

• Unworn;
• Unwashed;
• Unused beyond what is reasonably necessary to inspect or try on the item;
• Free from stains, odors, damage, or alterations;
• In its original condition;
• Returned with original tags or product components when applicable.

For footwear, we strongly recommend trying the product on indoors and on a clean surface until you are certain you wish to keep it.

For clothing, please take reasonable care when trying on the item and avoid exposure to cosmetics, fragrances, deodorant marks, smoke, pet hair, or anything else that may alter its original condition.

MAVRIEN reserves the right to reasonably inspect returned merchandise before approving a refund.

3. Starting a Return

To request a return, contact:

support@mavrien.com

Please include:

Your full name
Your order number
The email address used to place the order
The item you wish to return
A brief reason for the return

If the request concerns a damaged, defective, or incorrect item, photographs may also be required.

Our Customer Support team will review your request and provide the appropriate return instructions if the item is eligible.

4. Do Not Return Products Without Instructions

Please do not send merchandise to an address found on a shipping label, package, website listing, search engine, or other source unless that specific return address has been provided or confirmed by MAVRIEN for your return.

The address from which an order was originally shipped may not be the location designated to receive returns.

Unauthorized returns may be delayed, rejected, or impossible to properly identify.

Always contact support@mavrien.com before sending merchandise back.

5. Return Authorization

Submitting a return request does not automatically mean that a refund has been approved.

Our team may first verify:

• The order;
• Delivery date;
• Product involved;
• Reason for the return;
• Apparent condition of the item;
• Whether the request falls within the applicable return period.

If additional information is reasonably necessary to evaluate your request, we may contact you before providing return instructions.

6. Change of Mind and Fit-Related Returns

If an eligible product does not fit as expected or you simply decide it is not right for you, you may request a return within the applicable return window.

The merchandise must satisfy the return-condition requirements described in this policy.

We recommend reviewing all available sizing information before purchasing, particularly for apparel and footwear.

Trying an item on carefully is acceptable. Wearing an item for ordinary use before deciding to return it may make the merchandise ineligible for a standard return.

7. Damaged or Defective Items

If an item arrives damaged or appears to have a manufacturing defect, please contact support@mavrien.com promptly after discovering the issue.

Include:

• Your order number;
• A description of the problem;
• Clear photographs showing the affected area;
• A photograph of the complete item when reasonably requested;
• Any other relevant information requested by our team.

Do not dispose of, alter, repair, or return the affected product before receiving instructions if doing so could prevent us from properly reviewing the issue.

After evaluating the circumstances, we will provide an appropriate resolution in accordance with this policy and applicable law.

8. Incorrect Item Received

If you receive a product materially different from the item you ordered, contact us promptly at support@mavrien.com.

Please provide your order number and clear photographs of the merchandise received.

Once the issue is verified, our team will provide instructions regarding the appropriate resolution.

You should not be required to bear return costs resulting from a verified fulfillment error caused by MAVRIEN, subject to applicable law.

9. Missing Items

If your package arrives but an item included in your order appears to be missing, first review your shipment information to determine whether the order was divided into multiple packages.

Certain orders may be fulfilled separately.

If all applicable packages have been delivered and you still believe an item is missing, contact support@mavrien.com with your order number and details of the missing merchandise.

We will review the fulfillment information associated with the order.

10. Items That Cannot Be Returned

Unless required otherwise by applicable law, returns may be refused for merchandise that:

• Shows clear signs of wear;
• Has been washed;
• Has been altered or modified;
• Has been intentionally damaged;
• Contains stains, odors, or contamination caused after delivery;
• Is missing essential components due to customer handling;
• Was returned outside the applicable return period;
• Was sent without following the required return procedure.

Additional restrictions may apply to certain hygiene-sensitive, personalized, final-sale, or otherwise specifically identified merchandise if such products are offered.

Any special restriction applicable to a product should be disclosed before purchase where required.

11. Final Sale Items

Certain products or promotions may occasionally be designated Final Sale.

When an item is sold as Final Sale, that designation should be displayed before the purchase is completed.

Unless required otherwise by applicable law, Final Sale merchandise may not qualify for returns based solely on preference, fit, or change of mind.

A Final Sale designation does not eliminate rights you may have concerning merchandise that arrives materially defective, damaged, incorrect, or otherwise protected by mandatory consumer law.

12. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

For standard returns based on preference, sizing, or change of mind, the customer may be responsible for applicable return shipping costs unless MAVRIEN states otherwise.

If a return results from a verified MAVRIEN fulfillment error or qualifying product defect, we will provide the appropriate instructions regarding return shipping.

We recommend using the return method specified by our team when one is provided.

13. Return Shipping Responsibility

If you are responsible for arranging return shipping, we strongly recommend using a trackable shipping method and retaining your shipping receipt and tracking information until the return has been completed.

MAVRIEN cannot confirm receipt of a customer-arranged return that cannot be traced and has not reached the designated return location.

Responsibility for loss during customer-arranged return transportation will be determined according to the circumstances and applicable law.

14. Return Packaging

Returned merchandise should be packaged appropriately to prevent avoidable damage during transportation.

Whenever reasonably possible, use protective packaging suitable for the type of product being returned.

For footwear, do not use the product's retail shoe box itself as the external shipping package if doing so would damage the original packaging.

Damage caused by inadequate return packaging may affect the condition assessment of the merchandise where permitted by law.

15. Inspection of Returned Merchandise

Once an authorized return reaches the designated return location, it may be inspected before a refund is approved.

The inspection may confirm:

• That the correct merchandise was returned;
• The condition of the item;
• Whether signs of wear or damage are present;
• Whether required components are included;
• Whether the return corresponds to the authorized request.

We aim to evaluate returns fairly and according to the conditions communicated in this policy.

16. Refund Approval

If the return is approved after inspection, the applicable refund will be initiated using the appropriate payment channel.

You will generally receive confirmation when the refund has been processed on our side.

Approval of a return does not necessarily mean the funds will appear immediately in your account because financial institutions may require additional processing time.

17. How Refunds Are Issued

Approved refunds are generally returned to the original payment method whenever technically possible.

We do not ordinarily redirect a refund to an unrelated payment account simply upon request.

This practice helps protect customers and reduce unauthorized payment activity.

If the original payment method is no longer available, contact Customer Support. Available alternatives, if any, will depend on the circumstances and the capabilities of the applicable payment provider.

18. Refund Processing Time

After MAVRIEN processes an approved refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Processing times vary between financial institutions and are outside MAVRIEN's direct control.

If you have received confirmation that a refund was processed but the funds have not appeared after your financial institution's normal processing period, we recommend contacting the applicable bank or payment provider.

19. Original Shipping Charges

Unless otherwise required by applicable law or expressly stated by MAVRIEN, original shipping charges associated with a completed delivery may not be refundable for a standard change-of-mind return.

Different treatment may apply when the return results from a verified MAVRIEN error, qualifying defect, or another circumstance for which applicable law requires reimbursement.

20. Partial Refunds

Where permitted by applicable law, a partial refund may be considered if merchandise is returned in a condition materially different from the condition in which it was delivered and the reduction in value resulted from handling beyond what was reasonably necessary to inspect the product.

We will not arbitrarily reduce refunds.

Any adjustment will be based on the condition of the returned merchandise and the circumstances of the return.

21. Exchanges

Product availability can change quickly, particularly across different sizes, colors, and styles.

For this reason, an exchange may not always be available.

If you would like a different size, color, or product, contact support@mavrien.com before returning your item so our team can explain the options currently available for your order.

An exchange request does not reserve inventory unless expressly confirmed.

22. Orders Returned to Sender

A package may be returned to sender because of circumstances such as an incomplete address, unsuccessful delivery attempts, refusal of delivery, or other carrier-related issues.

A returned-to-sender shipment is not automatically treated as an approved customer return.

If tracking indicates that your package is being returned, contact support@mavrien.com so our team can review the circumstances and determine the appropriate next step.

Additional shipping costs may apply when redelivery is requested after a delivery failure caused by incorrect customer-provided information, where permitted by applicable law.

23. Refused Deliveries

Refusing a shipment does not necessarily replace the standard return procedure.

If you no longer want an order, contact MAVRIEN before refusing delivery whenever possible.

Packages refused without prior communication may require additional processing after they are returned through the carrier network.

Any refund eligibility will be determined after the shipment is located and reviewed in accordance with this policy and applicable law.

24. Suspected Return Abuse or Fraud

MAVRIEN may review return activity when there is reasonable evidence of fraud, manipulation, substitution of merchandise, false claims, intentional damage, or repeated abuse of the return process.

Where permitted by law, we may reject fraudulent claims or restrict future transactions associated with demonstrated abuse.

This provision is not intended to prevent customers from making legitimate return requests or exercising rights available under applicable consumer-protection laws.

25. Chargebacks and Existing Return Requests

If you have already contacted us regarding a return or refund, we encourage you to continue communicating with support@mavrien.com while the matter is being reviewed.

Customers retain any rights available through their payment provider and applicable law.

If a formal payment dispute is initiated, relevant transaction, communication, return, shipment, and delivery records may be provided to the payment provider as part of the dispute process.

26. Consumer Rights

This policy is intended to establish MAVRIEN's standard return and refund procedures.

It does not eliminate, restrict, or replace any consumer right that cannot legally be waived.

If the law applicable to your transaction provides you with additional mandatory rights or remedies, those rights remain available to you.

27. Changes to This Policy

MAVRIEN may update this Return & Refund Policy to reflect changes in our operations, products, procedures, or legal requirements.

When changes are made, the "Last Updated" date at the top of this page may be revised.

Changes will not be applied retroactively in a manner that unlawfully reduces rights associated with an earlier purchase.

28. Return & Refund Support

For return requests, refund questions, damaged merchandise, incorrect products, or other post-purchase concerns, contact:

MAVRIEN Customer Support
Email: support@mavrien.com

When contacting us about a return, please include your order number and the email address used to place your order.

Our team will review your request and provide the appropriate instructions based on your order and the circumstances involved.