At MAVRIEN, we want every part of your shopping experience to feel straightforward — from choosing the right piece to receiving and enjoying your order.

Below you'll find answers to some of the most common questions about shopping with us. If you need assistance beyond what is covered here, our Customer Support team is available at support@mavrien.com.

ORDERS

How do I know if my order was successfully placed?

Once your order has been successfully submitted, you should receive an order confirmation at the email address provided during checkout. This confirmation includes your order details and serves as acknowledgment that we have received your purchase.

If you do not see the confirmation in your inbox, please check your spam, junk, or promotions folders. If it is still missing, contact us at support@mavrien.com with the name and email address used at checkout.

Can I change or cancel my order after placing it?

We begin processing orders as quickly as possible. If you need to request a change or cancellation, contact our Customer Support team as soon as possible.

We will make every reasonable effort to accommodate your request; however, once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be possible.

I entered the wrong shipping information. What should I do?

Contact us immediately at support@mavrien.com and provide your order number along with the correct information.

Address changes cannot be guaranteed after an order has entered fulfillment. Customers are responsible for reviewing their shipping information carefully before completing checkout.

PRODUCTS & SIZING

How do I choose the right size?

Sizing information is provided on applicable product pages to help you select the most appropriate fit.

Because fit may vary depending on the design, cut, and material of an item, we recommend reviewing the sizing information for the specific product you are purchasing rather than relying solely on your usual size.

If you are unsure, you may contact our team before ordering and we will be happy to assist.

Will the product look exactly like the photos?

We make every reasonable effort to display our products as accurately as possible, including their colors, textures, proportions, and details.

However, colors may appear slightly different depending on your device, screen settings, lighting conditions, or display calibration. Minor variations should not necessarily be considered product defects.

Are items restocked after they sell out?

Some styles may be restocked, while others may be available only for a limited period. Availability can vary by product, color, and size.

If a particular option is available for purchase on our website, its current availability will generally be reflected on the corresponding product page.

SHIPPING & DELIVERY

Where does MAVRIEN ship?

Available shipping destinations are determined during checkout. Enter your delivery information to see whether shipping is currently available to your location.

When will my order be shipped?

Orders go through a processing stage before being handed over to the shipping carrier. Once your order has shipped and tracking information becomes available, you will receive the relevant shipment details.

For detailed information about processing, estimated delivery, and shipping conditions, please refer to our Shipping Policy.

Will I receive tracking information?

Yes. When tracking becomes available for your shipment, it will be sent using the contact information associated with your order.

Please allow some time after receiving your tracking information for the carrier's system to display its first update.

Why hasn't my tracking information updated?

Tracking activity is controlled by the shipping carrier and may not always update in real time. In some cases, a shipment may move between facilities before a new scan appears.

A temporary gap between tracking updates does not necessarily mean that the package has stopped moving.

If your tracking has shown no meaningful movement for an unusual period, contact support@mavrien.com so our team can review the situation.

Can my order arrive in more than one package?

In certain circumstances, items from the same order may be fulfilled separately. When this occurs, packages may arrive at different times and may have separate tracking information.

RETURNS & ORDER ISSUES

Can I return an item?

Eligible items may be returned in accordance with the conditions established in our Return & Refund Policy.

Because eligibility can depend on the condition of the merchandise, timing of the request, and other circumstances, we recommend reviewing that policy before initiating a return.

What should I do if I receive the wrong item?

Please contact support@mavrien.com as soon as possible after receiving your order.

Include your order number, a brief description of the issue, and clear photographs showing the item received. This allows our team to review the situation efficiently and provide the appropriate next steps.

What if my item arrives damaged or defective?

If your merchandise arrives damaged or appears to have a manufacturing defect, contact our Customer Support team promptly.

Please keep the item and its original packaging while your case is being reviewed. We may request photographs or other reasonable information necessary to evaluate the issue.

Do not discard the affected item before receiving instructions from our team.

Do I need to contact MAVRIEN before sending a return?

Yes. A return should not be sent without first contacting our Customer Support team and receiving the appropriate return instructions.

Packages sent without authorization or to an address not provided by our team may not be properly identified or processed.

PAYMENTS & CHECKOUT

What payment methods can I use?

The payment methods currently available to you will be displayed at checkout. Availability may vary depending on your location, currency, device, or payment provider.

For additional information regarding payment authorization and transaction processing, please review our Payment Policy.

Why was my payment declined?

Payments may be declined for several reasons, including incorrect billing information, insufficient funds, security restrictions, or a decision made by your card issuer or payment provider.

For your security, MAVRIEN does not control the approval decisions made by banks and payment providers.

If your payment is declined, verify the information entered at checkout or contact your financial institution for additional assistance.

Is shopping on MAVRIEN secure?

We use established e-commerce technology and payment processing systems designed to protect information transmitted during checkout.

Payment information is handled according to the procedures of the payment providers available through our store. Additional details regarding personal information can be found in our Privacy Policy.

PROMOTIONS

Can I use more than one discount code on the same order?

Discounts and promotional offers are subject to the conditions displayed with each promotion. Unless specifically stated otherwise, promotional codes may not be combinable with other discounts or offers.

I forgot to apply my discount code. Can it be added afterward?

Promotional codes should be entered before checkout is completed. Once an order has been submitted, we cannot guarantee that a promotion can be applied retroactively.

Always review your order summary before completing your purchase.

CUSTOMER SUPPORT

How can I contact MAVRIEN?

For assistance with an existing order, product question, return request, or general inquiry, contact us at:

Email: support@mavrien.com

When contacting us about an existing purchase, please include your order number whenever possible. This helps our team locate your order and assist you more efficiently.

What information should I include when contacting support?

For order-related inquiries, we recommend including your full name, order number, the email address used to place the order, and a concise description of the issue.

If your request concerns a damaged, defective, or incorrect product, photographs may also be requested.

STILL NEED HELP?

We're here to help make your experience with MAVRIEN as clear and seamless as possible.

If you couldn't find the answer you were looking for, contact our Customer Support team at support@mavrien.com.

MAVRIEN Customer Support
support@mavrien.com