Privacy Policy
At MAVRIEN, we value the trust you place in us when you visit our store, purchase our products, or contact our team.
This Privacy Policy explains how MAVRIEN ("MAVRIEN," "we," "us," or "our") may collect, use, disclose, retain, and protect personal information when you visit or interact with our website, purchase products, communicate with Customer Support, or otherwise use our online services (collectively, the "Services").
It also explains the choices and privacy rights that may be available to you.
By using our Services, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for a particular activity, we will process information on the basis required by that law.
1. Personal Information We Collect
The information we collect depends on how you interact with MAVRIEN.
We may collect information that you provide directly, information generated through your use of our Services, and information received from service providers involved in operating our store.
Categories of personal information may include the following.
Contact Information
When you place an order, communicate with us, or otherwise provide information through our Services, we may receive information such as:
- Name;
- Email address;
- Telephone number, when provided;
- Billing address;
- Shipping address;
- Other contact information you voluntarily provide.
Order and Transaction Information
When you purchase from MAVRIEN, we may process information relating to the transaction, including:
- Products purchased;
- Order number;
- Order value;
- Purchase date;
- Shipping method;
- Order status;
- Returns or refund information;
- Customer-service history associated with the transaction.
This information allows us to administer and support your purchase.
2. Payment Information
Payments are processed through payment providers and the payment infrastructure available through our e-commerce platform.
Depending on the payment method used, payment providers may process information necessary to authorize and complete your transaction.
MAVRIEN does not require customers to send full credit card numbers, card security codes, or online banking passwords to Customer Support.
You should never send such credentials to support@mavrien.com.
Payment providers may independently collect and process payment-related information in accordance with their own privacy and security practices.
3. Device and Technical Information
When you access our Services, certain technical information may be generated automatically.
Depending on your device, browser, settings, and technologies used by our website, this may include:
- Internet Protocol (IP) address;
- Browser type;
- Device type;
- Operating system;
- General device information;
- Referring pages or websites;
- Pages viewed;
- Dates and times of interactions;
- Website activity;
- Technical identifiers;
- Information relating to website performance and errors.
We may use this information to operate, secure, troubleshoot, and improve our Services.
4. Information Collected Through Cookies and Similar Technologies
MAVRIEN and service providers supporting our store may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may help us maintain website functionality, remember preferences, analyze website performance, protect the store, understand interactions with our Services, and support marketing activities where permitted.
Our Cookie Policy contains more detailed information regarding these technologies and the choices that may be available to you.
5. Information You Provide to Customer Support
If you contact support@mavrien.com, we may collect the information necessary to understand and respond to your request.
This may include:
- Your name;
- Email address;
- Order number;
- Tracking information;
- Description of your request;
- Photographs you voluntarily provide;
- Communications exchanged with our team;
- Other information reasonably necessary to address your inquiry.
Please do not send unnecessary sensitive information when contacting us.
6. How We Use Personal Information
We may use personal information for legitimate business purposes associated with operating MAVRIEN, including to:
- Process and administer orders;
- Provide products and Services;
- Arrange fulfillment and delivery;
- Send order and shipping communications;
- Provide Customer Support;
- Respond to inquiries;
- Process eligible returns and refunds;
- Verify transactions;
- Detect and prevent fraud or unauthorized activity;
- Maintain website security;
- Diagnose technical issues;
- Improve website functionality;
- Understand store performance;
- Maintain appropriate business and transaction records;
- Comply with applicable legal obligations;
- Establish, exercise, or defend legal claims;
- Send marketing communications where permitted;
- Personalize certain experiences where legally permitted.
We will not use personal information for purposes incompatible with applicable law.
7. Processing and Fulfilling Orders
When you place an order, we use information necessary to complete the transaction.
This may involve providing appropriate information to service providers involved in:
- Payment processing;
- Fraud screening;
- Order fulfillment;
- Warehousing, where applicable;
- Shipping and transportation;
- Customer communications;
- Returns and refunds.
Only information reasonably necessary for the relevant function should be provided to these parties.
8. Transactional Communications
We may use your contact information to send communications related to your interaction with MAVRIEN.
These communications may include:
- Order confirmations;
- Payment-related notices;
- Shipping notifications;
- Tracking information;
- Delivery-related communications;
- Return or refund updates;
- Security notices;
- Responses from Customer Support;
- Important service-related information.
Transactional messages are different from promotional marketing communications because they are associated with providing or administering the Services you requested.
9. Marketing Communications
Where permitted by applicable law, MAVRIEN may send promotional communications regarding products, collections, offers, or other store updates.
Where consent is required, we will seek the appropriate consent before sending such communications.
You may unsubscribe from marketing emails by using the unsubscribe mechanism provided in the applicable message, where available.
Unsubscribing from marketing does not necessarily prevent you from receiving non-promotional communications required to administer an existing order, respond to your request, or provide important information about the Services.
10. Advertising
MAVRIEN may use advertising and marketing services to promote our products and understand the effectiveness of campaigns.
Depending on the technologies enabled on our store, certain information regarding website interactions may be processed by advertising or analytics providers.
Where applicable law requires consent before using certain advertising technologies, those technologies will be subject to the applicable consent requirements.
Your available choices may depend on your location, browser, device, and privacy settings.
11. How We Disclose Personal Information
We do not disclose personal information indiscriminately.
We may disclose information when reasonably necessary to operate our Services, fulfill orders, protect our business and customers, or comply with legal obligations.
Recipients may include:
E-Commerce and Technology Providers
Providers supporting our online storefront, hosting, website functionality, security, and technical infrastructure.
Payment Providers
Financial and payment-processing services involved in authorizing and processing transactions.
Fulfillment and Shipping Providers
Businesses involved in preparing, transporting, tracking, or delivering customer orders.
Customer-Service Providers
Services that help us manage customer inquiries and order-related communications, where applicable.
Analytics and Marketing Providers
Providers that help us understand website activity or conduct marketing activities, subject to applicable privacy requirements.
Professional and Legal Service Providers
Accountants, legal advisers, consultants, insurers, or other professional advisers when reasonably necessary.
12. Legal Disclosures
We may disclose personal information when we reasonably believe disclosure is necessary to:
- Comply with applicable law;
- Respond to a valid legal process;
- Cooperate with lawful requests from public authorities;
- Protect the rights or safety of MAVRIEN, our customers, or others;
- Investigate suspected fraud or unlawful activity;
- Enforce applicable agreements;
- Establish, exercise, or defend legal claims.
We do not intend this section to authorize disclosure beyond what is legally permitted or required.
13. Business Transactions
If MAVRIEN is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, relevant information may be disclosed or transferred as part of evaluating or completing that transaction, subject to applicable law.
Where legally required, appropriate notice or other safeguards will be provided.
14. Sale or Sharing of Personal Information
Privacy laws in certain U.S. states define terms such as "sale," "sharing," or "targeted advertising" in specific ways that may include certain advertising-related data practices even when no money is exchanged for personal information.
MAVRIEN does not characterize ordinary disclosure to service providers performing services on our behalf as selling personal information simply because those providers need information to perform their functions.
However, depending on the technologies enabled on our website, certain advertising or analytics activities may fall within statutory definitions of sale, sharing, or targeted advertising in some jurisdictions.
Where applicable law gives you the right to opt out of such processing, we will honor qualifying requests as required.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by law.
Retention periods may vary depending on the type of information and the reason it is maintained.
Factors considered may include:
- Whether an order remains active;
- Customer-service requirements;
- Return or dispute periods;
- Fraud-prevention needs;
- Accounting and recordkeeping obligations;
- Legal requirements;
- The need to establish or defend legal claims.
When information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled according to applicable requirements.
16. Data Security
MAVRIEN takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system, transmission method, or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their information, including maintaining the confidentiality of account credentials where account functionality is available.
If you believe information associated with your interaction with MAVRIEN may have been compromised, contact us at support@mavrien.com.
17. International Data Processing
The companies and service providers involved in operating our Services may process information in jurisdictions different from the one in which you reside.
As a result, personal information may be transferred to or processed in countries whose data-protection laws differ from those of your jurisdiction.
Where applicable law requires specific safeguards for international transfers, appropriate measures will be used as required.
18. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to request:
- Access to personal information we maintain about you;
- Confirmation of whether we process your personal information;
- Correction of inaccurate personal information;
- Deletion of certain personal information;
- A portable copy of certain information;
- Information regarding categories of information collected or disclosed;
- Opt-out from certain forms of targeted advertising, sale, or sharing where legally defined;
- Withdrawal of consent where processing is based on consent.
These rights are not absolute and may be subject to exceptions established by applicable law.
19. U.S. State Privacy Rights
Residents of certain U.S. states may have additional rights under state privacy laws.
Depending on the law applicable to you, qualifying consumers may have rights concerning access, correction, deletion, portability, or certain uses and disclosures of personal information.
Where legally required, we will not unlawfully discriminate against you for exercising an applicable privacy right.
The specific rights available depend on your state of residence, whether the relevant law applies to MAVRIEN, and the nature of the personal information or processing involved.
20. California Privacy Rights
California residents may have rights under applicable California privacy laws, subject to statutory thresholds, definitions, and exceptions.
Where those laws apply to MAVRIEN, eligible consumers may have rights concerning:
- Categories of personal information collected;
- Sources of personal information;
- Business or commercial purposes for collection or disclosure;
- Categories of third parties receiving information;
- Access to specific personal information;
- Correction;
- Deletion;
- Data portability;
- Opt-out rights relating to qualifying sale or sharing.
A request will be evaluated according to the law applicable at the time it is received.
21. Privacy Requests
To submit a privacy-related request, contact:
Please state clearly that your message concerns a privacy request and describe the right you wish to exercise.
We may need to verify your identity before fulfilling certain requests.
Verification helps protect customers against unauthorized attempts to access, modify, or delete their personal information.
We will request only information reasonably necessary to verify and process the request.
22. Authorized Agents
Where applicable law permits the use of an authorized agent to submit a privacy request on your behalf, we may request evidence that the agent has authority to act for you.
We may also need to verify your identity directly unless applicable law provides otherwise.
These measures are intended to protect personal information from unauthorized requests.
23. Appeals
Certain U.S. state privacy laws may provide eligible consumers with a right to appeal a decision regarding a privacy request.
Where such a right applies, instructions regarding the appeal process will be provided with the applicable response or may be requested through support@mavrien.com.
24. Global Privacy Control
Some browsers or extensions support privacy preference signals such as Global Privacy Control (GPC).
Where applicable law requires us or technologies used by our store to recognize a qualifying signal as a request to opt out of certain processing, the signal will be handled as required by applicable law.
The effect of such a signal may depend on the browser, device, jurisdiction, and technologies involved.
25. Children's Privacy
MAVRIEN is not intended to knowingly collect personal information from children in violation of applicable law.
We do not knowingly use our Services for the purpose of soliciting personal information directly from children who are below the applicable legal age for independent consent.
If you believe a child has provided personal information to MAVRIEN in circumstances that violate applicable law, contact support@mavrien.com so the matter can be reviewed.
26. Third-Party Websites
Our website may contain links to third-party websites or services.
Once you leave MAVRIEN and interact independently with a third party, that third party's privacy practices may apply.
We do not control the privacy or security practices of independent third-party websites.
We encourage you to review their privacy notices before providing personal information.
27. Cookies
MAVRIEN uses cookies and similar technologies for various operational and, where applicable, analytics or marketing purposes.
Because cookies involve specific technologies and user choices, we address them separately in our Cookie Policy.
Please review that policy for additional information regarding cookie categories, browser controls, and consent choices.
28. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, Services, technologies, legal requirements, or privacy practices.
When we update this policy, we may revise the "Last Updated" date shown at the top.
Where required by law, we will provide additional notice regarding material changes.
We encourage you to review this page periodically to remain informed about our privacy practices.
29. Contact MAVRIEN About Privacy
If you have questions about this Privacy Policy, want additional information about our privacy practices, or wish to submit an applicable privacy request, contact:
MAVRIEN
Privacy & Customer Support
Email: support@mavrien.com
When submitting a privacy request, please include enough information for us to understand the nature of your request, but do not send passwords, full payment card numbers, security codes, or unnecessary sensitive financial information by email.